• How does the flame diffuser work, and what makes it unique?

  The TranquilFlames diffuser uses ultrasonic technology to create a fine mist that mimics the look of real flames while dispersing essential oils for aromatherapy.

• What kind of essential oils can I use with this diffuser?

  You can use any high-quality, water-soluble essential oils for optimal performance and a pleasant aroma.

• Is the diffuser safe to use overnight or while unattended?

  Yes, the auto shut-off feature activates when water runs low, ensuring safe operation even if left on for extended periods.

• Can I adjust the flame effect and lighting separately?

  Yes, the mist, flame, and 7-color ambient lighting can be adjusted independently to match your desired atmosphere.

• How often does the water tank need to be refilled?

  With a 150ml capacity, the diffuser can run continuously for up to 6 hours before requiring a refill.

Online Returns Policy:

Shop with confidence knowing that we offer 30 day money back guarantee. Just ship your item back to our warehouse for a full refund, replacement or exchange.

Refunds and exchanges are processed within 5 business days of receipt at our warehouse.

For more information on Online return policy, please click here. You can email our customer support team.

To submit a return request, please click here

In-Store Return Policy:

In-store returns are easy. Return your item within 30 days of purchase to receive a refund, exchange or store credit. Our specific return policy varies between items. For full details, please click here.

To process an in-store return or exchange, please visit any Showcase store location with your original transaction receipt and our store team will be glad to assist you.

Shipping:

Showcase offers Free Canada Wide Shipping via standard service for orders over $50. For orders under $50, a $9.99 shipping fee applies (additional handling fees may also apply)

Showcase has partnered with Canada’s top courier services such as FedEx, UniUni and ICS to ensure the safe and timely delivery of your order.

Orders placed on our website are shipped next business day. Most Canadian orders are delivered within 1-2 days.

For more information regarding our shipping policies, please click here.

For complete shipping policy information, please email our customer support team.