Shipping & Orders FAQ


Free Shipping Options

  • Free Standard Shipping - $20 Minimum
  • Free shipping excludes extended delivery and handling fees.
  • Availability of free shipping may vary depending on your location, and in some cases, prohibitive freight costs may lead to order cancellations.
  • This offer is subject to change or cancellation at any time.
  • Please see below for Extended delivery fee options 
  • Extended Delivery Fees: Additional Extended Delivery Handling fees may apply in regions distant from major sort facilities, impacting the base shipping cost.
  • Additional handling fees may apply for Extended Delivery.
  • All in-stock items are expected to ship within 4 business days of receiving your order, with average turnaround being 24 business hours.

Standard Shipping Options

  • Orders Less Than $20 Subject to $9.99 Shipping Fee
  • Extended Delivery Fees: Additional Extended Delivery Handling fees may apply in regions distant from major sort facilities, impacting the base shipping cost.
  • Additional handling fees may apply for Extended Delivery. 
  • All in-stock items are expected to ship within 4 business days of receiving your order, with average turnaround being 24 business hours.

Pre-Orders

To help us get your orders to you as quickly and accurately as possible, pre-order items are processed separately from in-stock items. This allows us to ship in-stock products without waiting for pre-order inventory to arrive and helps avoid delays or split shipments.

These ordering limits help ensure:

  • Faster processing of in-stock orders.
  • More accurate delivery estimates for pre-order items.
  • A smoother checkout and fulfillment experience overall.

If you try to combine in-stock and pre-order items or add more than one pre-order SKU to your cart, you'll be prompted to place a separate order.

Thank you for your understanding!
  

Tracking Your Order:

  • Our shipping service may subcontract to affiliate carriers in rural areas; incomplete tracking details can be resolved through customer care.  A confirmation will be sent by email upon shipment which includes your tracking information.  If you have opted into SMS communication, you may also receive SMS notifications as the delivery nears completion. 

Statutory Holidays and Delivery

  • No deliveries on Statutory Holidays; Express shipments on these days delivered the following day.
     

Delivery to PO Boxes, APOs, and FPOs

  • Oversized items cannot be shipped to PO Boxes, APOs, or FPOs; provide a physical delivery address for guaranteed delivery.
     

Shipping Restrictions

  • Orders not processed for freight forwarders, distribution centers, warehouses, airports, or hotels.
     

International Orders

  • Visit the US website for orders within the United States.
     

Taxes

  • Orders taxed according to provincial tax codes at the delivery address.
     

No Duties

  • No duties, tariffs, or surprise shipping fees on orders.