The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as “you”) with Osiris Inc. o/a Showcase (hereinafter referred to as “Showcase”, “us ” or “we”), through the Showcase website, mobile website or mobile application or via telephone (jointly referred to as the “Website”)
By using the Website and/or placing an order, you agree to be bound by the terms and conditions set out herein (the “Terms”). Please make sure that you have read and understood the Terms before placing your order.
Only persons who are at least the age of majority, 18 or 19 years old depending on the province/territory, and who are not under guardianship, and are not acting in a capacity of a company, and have a residential or other address in Canada may place an order.
The inclusion of products or services on the Website at any given time does not imply or guarantee that these products or services will be available. We reserve the right to discontinue any product at any time.
We reserve the right to amend these Terms from time to time without providing you with prior notice. The version of the Terms that will apply to your order will be those on the Website at the time you place your order.
Showcase wants to provide the best possible online experience. To achieve this goal, we need to be sure that our services run like clockwork. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the Website, or which impacts the security of the Website, or (iii) employ any device or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the Website, or to copy content from the Website. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions.
2. Prices and delivery charges
The prices displayed on the Website do not include Harmonized Sales Tax (HST), local retail sales tax or the delivery charge. The HST or local retail sales tax will depend on the place of delivery and will be calculated in the checkout prior to completing the purchase.
The delivery charge for each order will be the same, regardless of the size or weight of your order. The cost for each delivery method is clearly indicated during the check-out process. Our standard delivery fee for order over $99 is $9.99, with the option of Express Shipping for an added cost. If we are unable to deliver your order in full and have to make more than one delivery, there may be an additional charge for any subsequent deliveries. This applies when you have placed an order for an in stock item and for a pre-order item in the same transaction. The in-stock item will be shipped first and you will then pay a single additional handling fee for the pre-order to be shipped at a later date. Prices in-store and online may vary.
3. Ordering/conclusion of contract
The ordering options available to you are the Website or in store. Please visit our customer service pages for more information.
Once you have placed your order, you will receive an email confirmation. If Showcase is unable to fulfill your order, any unshipped items will be cancelled and the charges for those items refunded. Refunds will be issued to the card of purchase. Please allow up to 48 business hours for any refunds to be reflected by your financial institution.
Showcase exercises the utmost diligence in accepting and processing orders and will endeavor to deliver your order to an address in Canada in accordance with your selected delivery option. You can find our full shipping and delivery policy here.
Showcase strives to process all orders within 1 business day of being placed. Once processed, your order will be shipped, with delivery times varying depending on the level of service you select. Orders placed with Express Shipping will be delivered within 2 business days of being processed. Orders placed with standard shipping will be delivered within 10 business days of being processed.
Showcase processes and ships orders from our Toronto Warehouse weekly from Monday - Friday. Orders placed on weekends will be processed and/or shipped the following business day.
If your order does not arrive by the scheduled date, please contact Customer Service.
5. Withdrawal of Order
Any online purchase can be returned to our site within 30 days of delivery. A refund will be issued to your original method of payment. We are happy to issue a full refund for your purchase, however, you will be required to cover the cost of shipping your return. You will find the full Returns Policy here.
If you wish to cancel or return your order, please fill out this form to get a Return Authorization Number and return the item(s) to us as set out in section 6 (Returns) below within the 30-day period set forth in this section 5. We will provide a refund use the same method used to make the payment as soon as possible and at the latest within 14 days of receiving your return.
If the item you have received is defective, please notify Showcase promptly and return the item in accordance with section 6 (Returns) below. Showcase will, for any products deemed defective, provide an exchange or store credit. Please contact us for more information The provisions set forth herein do not limit any applicable statutory rights.
In the event of an error in connection with any products or services displayed through the Website (including typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability), Showcase reserves the right to cancel any order prior to the time it is delivered to you.
Showcase guarantees the repayment or, if desired, the exchange of returned items in accordance with the provisions of Section 5, provided that all items have been returned in the condition in which they were received. This means that the items must not be damaged, dirty, washed, altered or worn, as applicable. In addition, all tags and labels must be intact.
Your purchases on the Website cannot be returned or exchanged at a Showcase store.
7. Payment methods
You can pay for your goods in various ways as set out below.
Credit card: You can enter your payment details at the time you place your order using a valid credit (VISA or Mastercard). The applicable amount will immediately be reserved on your card but will not be debited until the goods are dispatched. Showcase reserves the right to check the validity of the credit card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks.
Paypal: When paying by PayPal, Showcase reserves the right to check the validity of the PayPal account, that there are enough funds to cover the purchase sum and validate the billing address details of the purchaser. The applicable amount will immediately be reserved on your PayPal account but will not be debited until the goods are dispatched from the warehouse. Showcase reserves the right to deny any purchase.
8. Our Liability
Nothing in these Terms shall exclude or limit Showcase’s liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.
Our maximum liability to you for any loss or damage arising in connection with your order on the Website shall be limited to the total price of your order.
If there are defects in the goods you have purchased, Showcase abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know in accordance with Section 5 above.
Showcase reserves the right to assign or pledge to third parties any claim(s) for payment which have arisen in connection with the delivery of goods.
If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.
12. Ownership of Rights
All intellectual property rights, such as trademarks and copyrights at the Website remain with Osiris Inc. and its subsidiaries or licensors. Any use of the Website or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Showcase.
13. Company Information
Registered office: 1 Wilkinson Road, Brampton, Ontario L6T 4M6
Contact Customer Service Here.