• How do bone conduction earbuds work?

  Bone conduction earbuds transmit sound through vibrations along your cheekbones instead of directly into your ear canal. This open-ear design allows you to enjoy music while still hearing your surroundings, making them ideal for running, commuting, and outdoor activities.

• Are SonicVibes Bone Conduction LightUp Earbuds comfortable for long use?

  Yes! These earbuds are ultra-lightweight at only about 5g per ear and feature ergonomic C-shaped clips that gently secure to your ears. The design keeps them stable and comfortable for extended wear during workouts, workdays, or travel.

• How long does the battery last on a single charge?

  SonicVibes earbuds offer up to 14 hours of total usage with the charging case, making them perfect for long workouts, daily commutes, and all-day listening without frequent charging.

Online Returns Policy:

Shop with confidence knowing that we offer 30 day money back guarantee. Just ship your item back to our warehouse for a full refund, replacement or exchange.

Refunds and exchanges are processed within 5 business days of receipt at our warehouse.

For more information on Online return policy, please click here. You can email our customer support team.

To submit a return request, please click here

In-Store Return Policy:

In-store returns are easy. Return your item within 30 days of purchase to receive a refund, exchange or store credit. Our specific return policy varies between items. For full details, please click here.

To process an in-store return or exchange, please visit any Showcase store location with your original transaction receipt and our store team will be glad to assist you.

Shipping:

Showcase offers Free Canada Wide Shipping via standard service for orders over $50. For orders under $50, a $9.99 shipping fee applies (additional handling fees may also apply)

Showcase has partnered with Canada’s top courier services such as FedEx, UniUni and ICS to ensure the safe and timely delivery of your order.

Orders placed on our website are shipped next business day. Most Canadian orders are delivered within 1-2 days.

For more information regarding our shipping policies, please click here.

For complete shipping policy information, please email our customer support team.