• How does the 2-in-1 detachable design work?

  The speaker consists of two magnetic units that can be used together as one powerful speaker or separated into two independent speakers for a wider stereo experience.

• What is True Wireless Stereo (TWS)?

  TWS allows both speaker units to connect wirelessly and play left and right audio channels separately, creating a more immersive 3D surround sound experience.

• How much power output does the speaker have?

  The total output is 10W (5W per speaker unit), delivering clear sound with punchy bass—ideal for personal use, small rooms, and casual outdoor settings.

• How do I connect the speaker to my device?

  You can connect via: Bluetooth (quick and wireless pairing), AUX cable (wired connection), TF/SD card (play music directly), FM radio (listen to local stations)

• Is the speaker waterproof?

  The speaker is water-resistant, meaning it can handle light splashes and outdoor use (like poolside), but it should not be submerged in water.

• How do I charge the speaker?

  Each unit has a built-in battery and charges via USB-C cable, making it fast and convenient to recharge.

Online Returns Policy:

Shop with confidence knowing that we offer 30 day money back guarantee. Just ship your item back to our warehouse for a full refund, replacement or exchange.

Refunds and exchanges are processed within 5 business days of receipt at our warehouse.

For more information on Online return policy, please click here. You can email our customer support team.

To submit a return request, please click here

In-Store Return Policy:

In-store returns are easy. Return your item within 30 days of purchase to receive a refund, exchange or store credit. Our specific return policy varies between items. For full details, please click here.

To process an in-store return or exchange, please visit any Showcase store location with your original transaction receipt and our store team will be glad to assist you.

Shipping:

Showcase offers Free Canada Wide Shipping via standard service for orders over $50. For orders under $50, a $9.99 shipping fee applies (additional handling fees may also apply)

Showcase has partnered with Canada’s top courier services such as FedEx, UniUni and ICS to ensure the safe and timely delivery of your order.

Orders placed on our website are shipped next business day. Most Canadian orders are delivered within 1-2 days.

For more information regarding our shipping policies, please click here.

For complete shipping policy information, please email our customer support team.