• What does the SnugWit Owl do?

  SnugWit is an interactive plush owl that responds to movement and sound. It can chirp, move its head, and repeat what you say using its built-in voice recording feature, creating a fun and engaging play experience.

• How does the voice repeat function work?

  Simply speak clearly near the owl and it will record and repeat your words in a playful voice. Kids love hearing their messages, jokes, and sounds played back by their owl friend.

• How do I turn the owl on?

  Locate the power switch inside the zipper compartment at the bottom of the plush and slide it to the "ON" position. The owl will then be ready to respond to movement and voice interactions.

• How does the owl detect interaction?

  The owl contains a sensor located on the back of its head. When it detects movement or activity nearby, it will activate its sounds, voice responses, and animated head movements.

• Does the owl move?

  Yes! The owl features animated head movement that activates during play and interaction, making it feel more lifelike and engaging.

• What should I do if the owl isn't responding?

  First, make sure the power switch is turned on and the battery is charged. If the owl still doesn't respond, try turning it off and back on again. Ensure the sensor area on the back of the head isn't blocked.

• Is this toy suitable for sensory play?

  Yes! The combination of soft textures, sounds, movement, and voice interaction makes it a fun sensory toy that can help encourage engagement and imaginative play.

• Is the owl rechargeable? How long does it take to charge?

  Yes. SnugWit includes a built-in rechargeable battery and a USB-C charging cable for convenient recharging. A full charge takes approximately 1 hour.

• How long does the battery last?

  Battery life varies based on usage and interaction frequency. You can expect approximately 3 to 48 hours of play time per charge.

• Can the owl be used while charging?

  Yes, the owl may be operated while connected to a power source if supported by the charging system.

Online Returns Policy:

Shop with confidence knowing that we offer 30 day money back guarantee. Just ship your item back to our warehouse for a full refund, replacement or exchange.

Refunds and exchanges are processed within 5 business days of receipt at our warehouse.

For more information on Online return policy, please click here. You can email our customer support team.

To submit a return request, please click here

In-Store Return Policy:

In-store returns are easy. Return your item within 30 days of purchase to receive a refund, exchange or store credit. Our specific return policy varies between items. For full details, please click here.

To process an in-store return or exchange, please visit any Showcase store location with your original transaction receipt and our store team will be glad to assist you.

Shipping:

Showcase offers Free Canada Wide Shipping via standard service for orders over $50. For orders under $50, a $9.99 shipping fee applies (additional handling fees may also apply)

Showcase has partnered with Canada’s top courier services such as FedEx, UniUni and ICS to ensure the safe and timely delivery of your order.

Orders placed on our website are shipped next business day. Most Canadian orders are delivered within 1-2 days.

For more information regarding our shipping policies, please click here.

For complete shipping policy information, please email our customer support team.