• What fabrics work best with this hot-fix rhinestone kit?

  Best on medium‑weight, heat‑tolerant fabrics like cotton, denim, polyester blends, and many lycra/spandex costumes; avoid very delicate (silk, chiffon), coated, vinyl, or highly heat‑sensitive synthetics because they can scorch or the glue will not bond well.

• What temperature range should I use for the applicator (80–350°C)?

  Most hot‑fix rhinestones bond well around 170–180°C (338–356°F); start in this range and test on scrap fabric, lowering heat for delicate synthetics and raising slightly for heavy fabrics like denim if stones are not adhering.

• How long should I hold the applicator on each rhinestone?

  Typically 5–10 seconds for small stones on light fabrics and up to about 15–20 seconds for larger stones or thicker fabrics, lifting straight up once the glue has melted and the stone no longer moves.

• How do I use the wand safely?

  Attach the correct tip while the tool is cool, place it on a heat‑resistant stand, let it preheat 2–4 minutes, keep fingers away from the metal tip, work in a ventilated area, and always unplug and allow full cooling before changing tips or storing.

• How do I clean and maintain the hot-fix applicator?

  After the tool has cooled, gently wipe the metal tip with a soft cloth or small brush to remove glue residue, avoid harsh abrasives or soaking the wand, periodically check that tips are screwed on firmly, and store the tool dry and protected to prevent damage.

Online Returns Policy:

Shop with confidence knowing that we offer 30 day money back guarantee. Just ship your item back to our warehouse for a full refund, replacement or exchange.

Refunds and exchanges are processed within 5 business days of receipt at our warehouse.

For more information on Online return policy, please click here. You can email our customer support team.

To submit a return request, please click here

In-Store Return Policy:

In-store returns are easy. Return your item within 30 days of purchase to receive a refund, exchange or store credit. Our specific return policy varies between items. For full details, please click here.

To process an in-store return or exchange, please visit any Showcase store location with your original transaction receipt and our store team will be glad to assist you.

Shipping:

Showcase offers Free Canada Wide Shipping via standard service for orders over $50. For orders under $50, a $9.99 shipping fee applies (additional handling fees may also apply)

Showcase has partnered with Canada’s top courier services such as FedEx, UniUni and ICS to ensure the safe and timely delivery of your order.

Orders placed on our website are shipped next business day. Most Canadian orders are delivered within 1-2 days.

For more information regarding our shipping policies, please click here.

For complete shipping policy information, please email our customer support team.