• How do I use the cordless hot‑fix rhinestone applicator wand?

  Attach the correct tip while the wand is cold, turn it on, let it preheat for a few minutes, then place hot‑fix rhinestones glue‑side down and press the heated tip straight down on each stone for about 5–15 seconds until the adhesive melts and bonds to the surface.

• What safety precautions should I follow when using this hot‑fix wand?

  Work on a heat‑resistant surface, never touch the hot metal tip or melted glue, keep the tool away from children, unplug or switch it off when not in use, and test heat on a scrap of fabric first to avoid scorching.

• How long does the built‑in 1000 mAh battery take to charge and how long will it run?

  A typical 1000 mAh cordless hot‑fix applicator takes about 1 hour to reach roughly 70% charge and around 2 hours for a full charge, providing about 30–40 minutes of continuous use per full charge.

• What fabrics and materials are suitable for hot‑fix rhinestones with this tool?

  It works best on porous, heat‑tolerant fabrics such as cotton, denim, many polyester blends and some stretchy materials, while delicate or heat‑sensitive fabrics like silk, satin, chiffon and some nylons should be avoided or carefully spot‑tested first.

• What should I do if the rhinestone applicator does not seem to heat or stones are not sticking?

  First confirm the wand is fully charged or plugged in and switched on, allow 2–4 minutes for preheating, check that the tip is firmly screwed in and clean of old glue, then retest; if it still does not get hot or rhinestones never melt, discontinue use and replace the tool, as the heating element or wiring may be damaged.

Online Returns Policy:

Shop with confidence knowing that we offer 30 day money back guarantee. Just ship your item back to our warehouse for a full refund, replacement or exchange.

Refunds and exchanges are processed within 5 business days of receipt at our warehouse.

For more information on Online return policy, please click here. You can email our customer support team.

To submit a return request, please click here

In-Store Return Policy:

In-store returns are easy. Return your item within 30 days of purchase to receive a refund, exchange or store credit. Our specific return policy varies between items. For full details, please click here.

To process an in-store return or exchange, please visit any Showcase store location with your original transaction receipt and our store team will be glad to assist you.

Shipping:

Showcase offers Free Canada Wide Shipping via standard service for orders over $50. For orders under $50, a $9.99 shipping fee applies (additional handling fees may also apply)

Showcase has partnered with Canada’s top courier services such as FedEx, UniUni and ICS to ensure the safe and timely delivery of your order.

Orders placed on our website are shipped next business day. Most Canadian orders are delivered within 1-2 days.

For more information regarding our shipping policies, please click here.

For complete shipping policy information, please email our customer support team.