• How long does the Cool Chill: Neck Fan last on a single charge?

  The fan provides up to 18 hours of cooling on the lowest speed setting.

• How do I charge the Cool Chill: Neck Fan?

  The fan charges via the included USB-C cable. Simply connect it to a power adapter, computer, or power bank. A full charge takes 3–4 hours.

• Is the fan safe for kids to use?

  Yes! The bladeless design ensures safety for users aged 9 and above, making it ideal for children and adults alike.

• Can I use the fan while it’s charging?

  Yes, the fan can be used while charging, but it may charge more slowly during use.

• Is the Cool Chill: Neck Fan available in stores near me?

  Yes! The Cool Chill: Neck Fan is available at 150 stores near you in major malls across North America. You can also order online for delivery or in-store pickup.

Online Returns Policy:

Shop with confidence knowing that we offer 30 day money back guarantee. Just ship your item back to our warehouse for a full refund, replacement or exchange.

Refunds and exchanges are processed within 5 business days of receipt at our warehouse.

For more information on Online return policy, please click here. You can email our customer support team.

To submit a return request, please click here

In-Store Return Policy:

In-store returns are easy. Return your item within 30 days of purchase to receive a refund, exchange or store credit. Our specific return policy varies between items. For full details, please click here.

To process an in-store return or exchange, please visit any Showcase store location with your original transaction receipt and our store team will be glad to assist you.

Shipping:

Showcase offers Free Canada Wide Shipping via standard service for orders over $50. For orders under $50, a $9.99 shipping fee applies (additional handling fees may also apply)

Showcase has partnered with Canada’s top courier services such as FedEx, UniUni and ICS to ensure the safe and timely delivery of your order.

Orders placed on our website are shipped next business day. Most Canadian orders are delivered within 1-2 days.

For more information regarding our shipping policies, please click here.

For complete shipping policy information, please email our customer support team.