• How does the HeatMatez Heated Seat Cushion work?

  The HeatMatez plugs into any USB power source, such as your car charger, laptop, or wall adapter. Simply press the button to turn it on, select your desired heat level, and enjoy instant warmth and comfort.

• Is the Heated Seat Cushion safe to use for long periods?

  Yes! HeatMatez is designed with a built-in auto shut-off feature for safe use. The cushion regulates heat effectively, giving you cozy warmth without worry—even during long commutes or extended work hours.

• Can I use the HeatMatez Heated Seat Cushion in my car?

  Absolutely. The cushion is USB powered, making it perfect for car rides, road trips, and chilly morning commutes. Just plug it into your vehicle’s USB port and enjoy warm, comfortable seating on the go.

Online Returns Policy:

Shop with confidence knowing that we offer 30 day money back guarantee. Just ship your item back to our warehouse for a full refund, replacement or exchange.

Refunds and exchanges are processed within 5 business days of receipt at our warehouse.

For more information on Online return policy, please click here. You can email our customer support team.

To submit a return request, please click here

In-Store Return Policy:

In-store returns are easy. Return your item within 30 days of purchase to receive a refund, exchange or store credit. Our specific return policy varies between items. For full details, please click here.

To process an in-store return or exchange, please visit any Showcase store location with your original transaction receipt and our store team will be glad to assist you.

Shipping:

Showcase offers Free Canada Wide Shipping via standard service for orders over $50. For orders under $50, a $9.99 shipping fee applies (additional handling fees may also apply)

Showcase has partnered with Canada’s top courier services such as FedEx, UniUni and ICS to ensure the safe and timely delivery of your order.

Orders placed on our website are shipped next business day. Most Canadian orders are delivered within 1-2 days.

For more information regarding our shipping policies, please click here.

For complete shipping policy information, please email our customer support team.