• How do I set up and use the Cool Chill Portable Ice Water Fan?

  Place the fan on a flat surface, fill the top water tank with clean water (and ice if desired), connect the included USB‑C cable to a 5V/2A adapter, then press the power button to cycle through the 3 fan speeds and separate buttons to control mist, timer, and LED lighting.

• Can I use the fan without adding water?

  Yes, the unit can operate as a regular fan with no water in the tank; in this mode it provides airflow only, without the cooling mist or humidifying effect.

• How long can the ice water fan run on a full tank?

  Runtime varies with settings, but similar portable air‑cooler humidifiers typically run about 2.5–12 hours on a full tank, with higher mist levels and fan speeds shortening the duration.

• How should I clean and maintain the water tank and mist system?

  Power off and unplug the fan, remove the tank cover, empty remaining water, then wipe the tank with a soft cloth and a mild soap or 50/50 water‑vinegar solution; rinse thoroughly and let it dry before refilling to help prevent mineral buildup and odors.

• Why is my fan running but not producing mist?

  Check that there is enough water in the tank, ensure the mist function is switched on, confirm the mist outlet holes are not clogged with mineral deposits (clean gently if needed), and verify the USB power adapter supplies a stable 5V/2A—insufficient power or scale buildup can stop misting.

Online Returns Policy:

Shop with confidence knowing that we offer 30 day money back guarantee. Just ship your item back to our warehouse for a full refund, replacement or exchange.

Refunds and exchanges are processed within 5 business days of receipt at our warehouse.

For more information on Online return policy, please click here. You can email our customer support team.

To submit a return request, please click here

In-Store Return Policy:

In-store returns are easy. Return your item within 30 days of purchase to receive a refund, exchange or store credit. Our specific return policy varies between items. For full details, please click here.

To process an in-store return or exchange, please visit any Showcase store location with your original transaction receipt and our store team will be glad to assist you.

Shipping:

Showcase offers Free Canada Wide Shipping via standard service for orders over $50. For orders under $50, a $9.99 shipping fee applies (additional handling fees may also apply)

Showcase has partnered with Canada’s top courier services such as FedEx, UniUni and ICS to ensure the safe and timely delivery of your order.

Orders placed on our website are shipped next business day. Most Canadian orders are delivered within 1-2 days.

For more information regarding our shipping policies, please click here.

For complete shipping policy information, please email our customer support team.