• What does the SmartCare plan cover?

  SmartCare covers manufacturing defects for 3 years from your purchase date. It excludes normal wear and tear, misuse, and consumable parts.

• How long is the manufacturer’s warranty?

  All items come with a 30-day warranty covering defects in workmanship or materials.

• How many times can I use my SmartCare plan?

  SmartCare allows for one replacement. Once used, the plan is no longer valid. You may choose to buy a new SmartCare plan for your replacement item.

• Is the cost of the SmartCare plan refundable?

  No. The ESP fee is non-refundable, even if unused.

• How can I buy an ESP online?

  If available, the plan will appear on the product page below the Add to Cart button. If not purchased immediately, you’ll receive a reminder email within 30 days to add it.

• How do I redeem my ESP?

  If it’s within 30 days of purchase, you’re covered under the standard warranty. After 30 days, only customers who purchased the ESP are covered. To redeem, email customer service with your name and order number. Keep your receipt for proof of coverage.

• Can I use my online ESP at a Showcase store?

  No. Online and in-store ESPs are not interchangeable.

• What if my product was replaced within 30 days?

  A replacement made within the 30-day standard warranty does not affect your ESP. It remains valid for the full 3-year term.

• Can I transfer my ESP to another product or person?

  No, the ESP is non-transferable. It only applies to the original product and purchaser.

• What Are Defects in Workmanship?

  Defects in workmanship refer to flaws or problems that occur during the manufacturing or assembly process of a product. This could include: Loose or improperly fitted parts, poor soldering or stitching, misaligned components, or items that don’t function as intended due to how they were built. These issues are not caused by the user, and they are typically covered under both the manufacturer’s warranty and the SmartCare Extended Service Plan.

Online Returns Policy:

Shop with confidence knowing that we offer 30 day money back guarantee. Just ship your item back to our warehouse for a full refund, replacement or exchange.

Refunds and exchanges are processed within 5 business days of receipt at our warehouse.

For more information on Online return policy, please click here. You can email our customer support team.

To submit a return request, please click here

In-Store Return Policy:

In-store returns are easy. Return your item within 30 days of purchase to receive a refund, exchange or store credit. Our specific return policy varies between items. For full details, please click here.

To process an in-store return or exchange, please visit any Showcase store location with your original transaction receipt and our store team will be glad to assist you.

Shipping:

Showcase offers Free Canada Wide Shipping via standard service for orders over $50. For orders under $50, a $9.99 shipping fee applies (additional handling fees may also apply)

Showcase has partnered with Canada’s top courier services such as FedEx, UniUni and ICS to ensure the safe and timely delivery of your order.

Orders placed on our website are shipped next business day. Most Canadian orders are delivered within 1-2 days.

For more information regarding our shipping policies, please click here.

For complete shipping policy information, please email our customer support team.