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Shop with confidence knowing that we offer 30 day money back guarantee. Just ship your item back to our warehouse for a full refund, replacement or exchange.
Refunds and exchanges are processed within 5 business days of receipt at our warehouse.
For more information on our online return policy, please click here. You can email our customer support team.
To submit a return request, please click here.
In-store returns are easy. Return your item within 30 days of purchase to receive a refund, exchange or store credit. Our specific return policy varies between items.
Our smartCARE plan is an investment that protects your product for 3 years. Worry free protection to bring you peace of mind.
A: Manufacturer warranties cover defects in workmanship or materials. Each item comes with a 30 day warranty, but with our smartCARE plan, your protected for 3 years! The ESP excludes normal wear and tear, misuse and consumable parts. Products replaced within 30 days of purchase do not affect the ESP.
A: If your product requires a replacement, we will replace the original product once. When using your smartCARE service plan it cannot be used again. You may opt to re-purchase another smartCARE plan on the replacement item which will give you the same great coverage for 3 years from the replacement date. Note that the Service Plan cost itself is not refundable.
A: If the product option for an Extended Service Plan (ESP) is available, it will appear on the product page beneath the add to cart button.
If you choose not to add it during your initial purchase, don’t worry — we’ll send you a reminder email within 30 days, giving you another chance to purchase the plan and enjoy 3 years of coverage.
A: All products at Showcase come with a standard 30-day exchange against manufacturing defects. If your item falls within this period, then your ESP will remain unaffected and continue as normal. Any defects past the original 30 days are only covered by having an ESP on the invoice for that item. Please check the receipt from your order with us to verify this.
If you need to use your ESP to replace a defective item, please email customer service so that you can be promptly taken care of. All we require is your name and order number, so be sure to keep a copy of your receipt if you've purchased an ESP with us.
A: At this time, the Extended Online Service Plan is NOT valid for items purchased in store and vice-versa.
SmartCare covers manufacturing defects for 3 years from your purchase date. It excludes normal wear and tear, misuse, and consumable parts.
All items come with a 30-day warranty covering defects in workmanship or materials.
SmartCare allows for one replacement. Once used, the plan is no longer valid. You may choose to buy a new SmartCare plan for your replacement item.
No. The ESP fee is non-refundable, even if unused.
If available, the plan will appear on the product page below the Add to Cart button. If not purchased immediately, you’ll receive a reminder email within 30 days to add it.
If it’s within 30 days of purchase, you’re covered under the standard warranty. After 30 days, only customers who purchased the ESP are covered. To redeem, email customer service with your name and order number. Keep your receipt for proof of coverage.
No. Online and in-store ESPs are not interchangeable.
A replacement made within the 30-day standard warranty does not affect your ESP. It remains valid for the full 3-year term.
No, the ESP is non-transferable. It only applies to the original product and purchaser.
Defects in workmanship refer to flaws or problems that occur during the manufacturing or assembly process of a product. This could include: Loose or improperly fitted parts, poor soldering or stitching, misaligned components, or items that don’t function as intended due to how they were built. These issues are not caused by the user, and they are typically covered under both the manufacturer’s warranty and the SmartCare Extended Service Plan.
Shop with confidence knowing that we offer 30 day money back guarantee. Just ship your item back to our warehouse for a full refund, replacement or exchange.
Refunds and exchanges are processed within 5 business days of receipt at our warehouse.
For more information on Online return policy, please click here. You can email our customer support team.
To submit a return request, please click here
In-store returns are easy. Return your item within 30 days of purchase to receive a refund, exchange or store credit. Our specific return policy varies between items. For full details, please click here.
To process an in-store return or exchange, please visit any Showcase store location with your original transaction receipt and our store team will be glad to assist you.
Showcase offers Free Canada Wide Shipping via standard service for orders over $50. For orders under $50, a $9.99 shipping fee applies (additional handling fees may also apply)
Showcase has partnered with Canada’s top courier services such as FedEx, UniUni and ICS to ensure the safe and timely delivery of your order.
Orders placed on our website are shipped next business day. Most Canadian orders are delivered within 1-2 days.
For more information regarding our shipping policies, please click here.
For complete shipping policy information, please email our customer support team.
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