• How do I get the wax shell to crackle properly?

  You should chill the ball in the fridge for about 15–20 minutes before use. Cooling firms up the outer wax shell so that when you squeeze it, you get a crisp crackle and stronger sensory effect. At room temperature, the wax will be softer and the crackling will be less intense.

• Is this crackling wax squishy safe for children?

  This type of sensory toy is generally intended for ages 3 and up due to small parts and the breakable wax shell. Children should not bite, chew, or attempt to open the toy with their teeth. Always supervise younger kids, keep it away from babies and toddlers, and stop use if the outer shell or inner material becomes damaged.

• What should I do if the wax arrives with cracks or develops cracks over time?

  What should I do if the wax arrives with cracks or develops cracks over time? Answer: Hairline cracks in the wax coating are normal and can happen during shipping or regular squeezing. As long as the inner filling is contained and the toy is not leaking, it can still be used as a fidget toy. If you notice leaking, strong odors, or broken pieces of wax coming off in chunks, discard the toy for safety.

• How should I care for and store this wax squishy?

  Keep the toy at normal room temperature, away from direct sunlight, heaters, or hot cars, as heat can soften or melt the wax. Store it in its box or a clean, dry container when not in use. Avoid getting it wet, do not wash it under running water, and wipe the surface gently with a dry or slightly damp cloth if needed.

• How long will the squishy last with regular use?

  The lifetime depends on how often and how hard you squeeze it. With normal fidgeting and proper storage, these types of squishy toys can last for several weeks to a few months. Heavy squeezing, twisting, or poking with sharp objects can shorten its life and cause the wax shell to break down more quickly.

Online Returns Policy:

Shop with confidence knowing that we offer 30 day money back guarantee. Just ship your item back to our warehouse for a full refund, replacement or exchange.

Refunds and exchanges are processed within 5 business days of receipt at our warehouse.

For more information on Online return policy, please click here. You can email our customer support team.

To submit a return request, please click here

In-Store Return Policy:

In-store returns are easy. Return your item within 30 days of purchase to receive a refund, exchange or store credit. Our specific return policy varies between items. For full details, please click here.

To process an in-store return or exchange, please visit any Showcase store location with your original transaction receipt and our store team will be glad to assist you.

Shipping:

Showcase offers Free Canada Wide Shipping via standard service for orders over $50. For orders under $50, a $9.99 shipping fee applies (additional handling fees may also apply)

Showcase has partnered with Canada’s top courier services such as FedEx, UniUni and ICS to ensure the safe and timely delivery of your order.

Orders placed on our website are shipped next business day. Most Canadian orders are delivered within 1-2 days.

For more information regarding our shipping policies, please click here.

For complete shipping policy information, please email our customer support team.