• Can I control music and calls using the touchscreen case?

  Yes, the full-color touchscreen case allows you to control music playback, adjust volume, and answer calls.

• Are the earbuds compatible with voice assistants like Siri or Google Assistant?

  Yes, the SonicVibes Earbuds are compatible with most voice assistants, including Siri and Google Assistant.

• How long does it take to fully charge the case?

  The charging case takes approximately 1-2 hours to fully charge and can recharge the earbuds multiple times.

• What should I do if one earbud stops working?

  Try resetting both earbuds by placing them back in the case, then remove and pair them again. You can also check the troubleshooting section of the manual for additional steps.

Online Returns Policy:

Shop with confidence knowing that we offer 30 day money back guarantee. Just ship your item back to our warehouse for a full refund, replacement or exchange.

Refunds and exchanges are processed within 5 business days of receipt at our warehouse.

For more information on Online return policy, please click here. You can email our customer support team.

To submit a return request, please click here

In-Store Return Policy:

In-store returns are easy. Return your item within 30 days of purchase to receive a refund, exchange or store credit. Our specific return policy varies between items. For full details, please click here.

To process an in-store return or exchange, please visit any Showcase store location with your original transaction receipt and our store team will be glad to assist you.

Shipping:

Showcase offers Free Canada Wide Shipping via standard service for orders over $50. For orders under $50, a $9.99 shipping fee applies (additional handling fees may also apply)

Showcase has partnered with Canada’s top courier services such as FedEx, UniUni and ICS to ensure the safe and timely delivery of your order.

Orders placed on our website are shipped next business day. Most Canadian orders are delivered within 1-2 days.

For more information regarding our shipping policies, please click here.

For complete shipping policy information, please email our customer support team.